FAQs
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
Overview
You should receive an order confirmation email shortly after successfully completing a purchase on our website. If this email hasn't appeared in your inbox, here are some steps you can take to resolve the issue.
Check Your Email Settings
Spam Folder: Sometimes, these emails are filtered into the spam folder. Be sure to check there.
Promotions Tab: If you're using Gmail, check your 'Promotions' tab as the confirmation might have been sorted there.
Email Address Accuracy: Make sure you provided the correct email address during the ordering process.
No User Accounts
Since we don't offer user accounts, you won't be able to check your order status online. However, there are other ways to confirm your purchase.
Payment Verification
Delays may sometimes occur due to the payment verification process, especially if the payment information you entered doesn't match with your bank records. Rest assured, if there are issues with payment verification, we will reach out to you via email.
Immediate Actions
Contact Us Directly: If you haven't received your confirmation email and have checked the above points, please email us directly at [email protected] with any relevant information like the name or email address used to make the purchase.
Check Bank Statements: If the charge appears on your bank statement, that's a good initial indicator that the order was processed, even if you haven't received an email confirmation yet.
Why Didn't I Receive a Confirmation?
High Website Traffic: During periods of high traffic or during special promotions, the sending of confirmation emails may be delayed.
Technical Glitches: Occasionally, a technical issue could delay or prevent the sending of a confirmation email.
Further Questions?
If you have any more concerns or questions, don't hesitate to reach out to us at [email protected].
We are here to help!
Thank you for choosing to shop with us. We are committed to ensuring that your shopping experience is as smooth as possible.
Overview
After placing an order with us, you should receive a shipping confirmation email once your order has been processed and dispatched from our warehouse. If you have not received this email, there are several steps you can take to resolve the issue.
Check Your Email Settings
Spam Folder: Sometimes emails automatically go to the spam folder. Please check there first.
Promotions Tab: If you're using Gmail, sometimes our emails end up in the 'Promotions' tab.
Email Address: Double-check to ensure that you provided the correct email address when placing your order.
Order Processing Time
Please note that it may take 1-2 business days for us to process your order before it is shipped. The shipping confirmation email is sent after your order has been processed and dispatched.
Still No Confirmation?
If you've checked all the above and still haven't received a shipping confirmation:
Contact Customer Support: Reach out to our customer support team with your order number and any other relevant information. We'll investigate the issue and provide you with an update as soon as possible.
Check Social and Promotions Tabs: Sometimes, the email may be filtered into social or promotional folders in your inbox.
Potential Reasons for Delay
High Demand: During high-demand periods or sales, order processing may take longer than usual. We appreciate your patience during these times.
Payment Verification: Sometimes orders are delayed due to payment verification issues. In such cases, our customer support will reach out to you.
Contact Us
If you have any more questions or concerns regarding your shipping confirmation, please don't hesitate to contact our customer support team at [email protected].
We are here to help!
Cancellation Policy
We understand that plans change, and you may need to cancel an order. However, please note that due to our automated fulfillment system, orders can usually no longer be cancelled once placed.
Timeframe for Cancellation
You have a limited window to cancel your order:
Before Dispatch: Orders may be canceled only before they are dispatched.
After Dispatch: Once the order has been dispatched, it cannot be canceled.
How to Cancel an Order
Immediate Action Required
Since we use an automated fulfillment system, orders are processed quickly. If you wish to cancel your order, it's crucial to act immediately.
Contact Customer Support: Please contact our customer support team at [email protected] as soon as possible with your order number and the reason for cancellation.
Cancellation Confirmation: If successful, you will receive a cancellation confirmation email. Refunds will be processed according to our refund policy.
No Cancellation Fees
There are no cancellation fees if you cancel your order before it is dispatched. However, we cannot guarantee cancellation if you do not contact us within the brief window before dispatch.
What If My Order Has Already Been Dispatched?
If your order has already been dispatched:
No Cancellation: We cannot cancel your order.
Returns: You may initiate a return once you receive the item, subject to our Return Policy.
Important Notes
Some items may not be eligible for cancellation due to their specific nature (e.g., custom-made items). Always read the product description carefully before placing an order.
Questions?
If you have any questions about the cancellation process or any other issues, please don't hesitate to contact our customer support team at [email protected]. We are here to help!
Thank you for choosing to shop with us. We appreciate your understanding of our cancellation policy.
Understanding the BOGO Sale
Our Buy One, Get One (BOGO) sale is a great way to get more value for your purchase. However, it's important to understand how to properly benefit from the sale. You must add both items to your shopping cart to take advantage of the BOGO offer.
Why Did I Receive Only One Item?
If you received only one bodysuit, it's likely because only one item was added to your order. Our automated fulfillment system recognizes BOGO sales based on the items present in the shopping cart at the time of purchase. If only one item is in the cart, only one item will be shipped.
Can I Receive the Second (Free) Item Later?
Unfortunately, we cannot send the second (free) item separately if it was not included in the original order. Our BOGO offer is applicable only when both items are added to the cart at the time of purchase.
What Can I Do Now?
Future Purchase: Keep an eye on our future BOGO sales and remember to add both items to your cart.
Read the Terms: Always make sure to read the terms and conditions of our sales promotions to avoid misunderstandings.
Tips for Next Time
Check Your Cart: Before checking out, ensure that you have added both items to your shopping cart.
Review the Terms: Each BOGO sale will have specific terms and conditions. Make sure to review them.
Act Fast: Our BOGO sales often happen during special promotions and may be time-sensitive. Ensure you take full advantage while the offer lasts.
Questions?
If you have further queries about our BOGO sale or any other issue, please contact our customer support team at [email protected]. We are more than happy to assist you.
Thank you for shopping with us. We hope this clarifies our BOGO sale policy and ensures a smoother shopping experience for you next time.Â
Wondering where your order is? Rest assured, keeping tabs on your shipment is straightforward and convenient. You won't have to log into our website to search for a tracking page. Instead, we've streamlined the process for you.
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Here's How It Works:
Upon completing your order, you'll receive a confirmation email with all the pertinent details.
Once your order is shipped, we'll send you another email featuring a unique tracking link.
Simply click on this tracking link to monitor your package's journey to your doorstep.
Why We Do It This Way:
Convenience: We understand that ease-of-access is essential. By sending a direct tracking link to your email, we eliminate any extra steps, letting you check the status of your order anytime, anywhere.
Accuracy: Using the tracking link, you'll get real-time information directly from the shipping carrier, ensuring accurate and up-to-date status updates.
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We're committed to providing a hassle-free shopping experience from start to finish. Thank you for entrusting us with your purchase!
Delivery Timeframe
We understand how excited you are to receive your new shapewear! Our standard delivery time for orders is 5-7 business days. However, please note that this is an estimate, and in some cases, the delivery may take longer. Factors like holidays, weekends, and unforeseen shipping delays could affect your delivery time. We appreciate your patience and assure you that we are doing our best to get your order to you as quickly as possible.
How Can I Track My Order?
Once your order has been processed and shipped, you will receive an email with your tracking information. You can use this information to track your package every step of the way. If you haven't received this email, please check your spam folder. If you still can't find it, please contact our customer support team at [email protected] for assistance.
What Happens if My Order Is Late?
We strive to meet our 5-7 business days delivery estimate, but sometimes delays happen. If your order has not arrived within the estimated timeframe, please track your order using the tracking information provided in your shipping confirmation email. If you encounter any issues or have concerns, feel free to reach out to our customer support team. We are here to help!
Do You Offer Expedited Shipping?
Currently, we only offer standard shipping. We are actively working to provide expedited shipping options for our customers and will update this FAQ when these become available.
What Should I Do If I Need My Order by a Specific Date?
If you have a special occasion or need your order by a specific date, we recommend placing your order well in advance to allow for any potential shipping delays. We cannot guarantee delivery by a specific date but will do our best to get your order to you as quickly as possible.
Questions?
If you have any further questions about your order's delivery, feel free to contact our customer support team at [email protected]. We are more than happy to assist you.
Thank you for shopping with us. We hope you enjoy your new shapewear!
Confused about what size to select from our range of products? Worry not, we're here to provide all the guidance you need. Our sizing chart is meticulously designed to reflect true-to-life measurements, ensuring you can shop with confidence.
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If you find that your measurements align closely with two sizes, we generally recommend opting for the smaller size. This will offer a more contoured and flattering fit, hugging your body in just the right places.
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Additional Sizing Guidelines:
If your dimensions slightly differ across various categories on our chart, opting for the smaller size usually helps achieve a more sculpted appearance.
Consider your comfort level and the occasion. A smaller size might be better suited for a night out, whereas a more relaxed fit could be ideal for everyday wear.
We're Here to Help
Still uncertain? We understand that sizing can be a complex issue. That's why our friendly customer service team is readily available to assist with any queries you may have. Whether it's general sizing questions or specific product details you're after, feel free to reach out. We're just a message away and always eager to help you make the perfect choice.
Overview
Selecting the right size is crucial for ensuring that your shapewear fits you comfortably and works effectively. Here's how you can make an informed decision about the size that's best for you.
Size Chart on Product Page
For every product we offer, a size chart is available right on the product page next to the size selection options. This size chart is tailored to each specific product to help you make the best choice.
How to Use the Size Chart
Measure Yourself: Use a tape measure to get accurate measurements of your bust, waist, and hips.
Refer to the Chart: Compare your measurements to the size chart on the product page.
Choose the Best Fit: Select the size that closely matches your measurements.
Additional Tips
Between Sizes: If your measurements are between two sizes, it's generally advisable to go for the smaller size for a more snatched fit.
Product Fit: Check the product description for any notes about the fit of the garment. Some products may run small or large.
International Sizing: Keep in mind that our size charts may be based on local sizing standards. Make sure to convert your measurements if needed.
Exceptions
Some products may have unique sizing requirements, so always make sure to read the product description and any additional sizing tips or recommendations provided.
Questions?
If you're still unsure about what size to choose, feel free to reach out to us at [email protected]. Our customer support team will be more than happy to assist you with your sizing queries.
We want to ensure you're happy with your purchase, so taking the time to select the correct size is crucial. Thank you for shopping with us!Â
Deciding on the correct size for your bodysuit can be a little tricky, but we're here to help you make the best choice. If you desire a snug, form-fitting look that highlights your silhouette, we recommend opting for a smaller size than you might normally wear. This will ensure that the bodysuit pulls together to provide a sleek, tight fit that flatters your shape.
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However, if you prioritize comfort and a bit more room to breathe, consider choosing a size larger than your usual. This will give you a more relaxed and easygoing fit without compromising on style.
Extra Tips for Bodysuits:
Make sure to take your own measurements and compare them with our sizing chart to ensure accuracy.
If you have specific questions or need personalized advice, our customer support team is always available via email to guide you through your sizing decision.
Navigating Shorts Sizing
Selecting the right size for your shorts doesn't have to be a guessing game. If you find yourself torn between two sizes, we generally advise that you size up. This ensures that the shorts provide sufficient room for comfort, reducing the risk of them being overly restrictive or snug.
Additional Insights for Shorts:
If you're considering high-waisted shorts, remember that the fit may differ from your typical waist size. Always check our sizing guide for details.
Factor in the activities you'll be doing while wearing the shorts. For athletic or active wear, you might want a little extra room for ease of movement.
As always, consulting our detailed sizing chart can eliminate a lot of guesswork. And if you're still in doubt, our customer service team is just an email away to assist you.
Pro Sizing Tip
While we strive to provide the most accurate and easy-to-follow sizing guides, it's always a good idea to invest a few minutes in reviewing them thoroughly. If you find yourself still unsure after checking the charts, don't hesitate to get in touch with us through email. We're always happy to assist you in making the most informed sizing decisions for a fabulous look and a comfortable fit. đ
Here at Shapenude, we don't just understand the significance of comfortâwe prioritize it in every stitch and seam. Our shapewear is masterfully designed to be your daily wear companion, offering a marriage of comfort and style that lasts from morning to night.
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Why Choose Shapnude for All-Day Comfort?
Tailored Fit: Each piece is crafted to contour gracefully to your body, offering a tailored fit that not only looks but also feels just right.
Breathable Fabrics: We use premium, breathable materials that allow for optimal airflow, keeping you cool and comfortable throughout the day.
Flexible Movement: Our shapewear offers just the right amount of stretch, allowing you the freedom to move without feeling restricted.
Aesthetic Appeal: While comfort is key, we also focus on aesthetic details, ensuring you not only feel your best but also look your best in any outfit.
Confidence All Day, Every Day
With Shapenude's shapewear, you don't have to choose between looking great and feeling comfortableâyou can have both. Wear it under your favorite outfits or as a standalone piece; either way, you'll exude confidence all day long.
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Thank you for choosing Shapenude, where we make comfort a lifestyle, not just an option.